How To Add Someone In An Email Alert (IntellAgent)

 Lets say you have received an email from a new employee that mentioned they want to be included on a specific email alert/notification.

You can find out from them what is the email alert and check on your IntellAgent which one are they relating to?

You will need to include his work email address to the IntellAgent in question.

Go to Settings on your Back Office menu and under IntellAgent, go to Event Enquiry.



From here you can either click on the F7 button for it to show all results or filter by the name or part of the name of the alert you want to find. 

Make sure to put Status N (active) to narrow down you search.

On the third tab, Output, you will find who is getting the alert.

Add the new person by filling in the recipient field and adding the email address on the destination field.
If this query is from someone that had their email already there but they are not getting emails anymore, check the email address is correct and if the Active option is turned on.


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